How to Unlock a Paysafecard Blocked for Security Reasons
This guide explains what to do when your Paysafecard cannot be used due to security reasons. It covers solutions for cards purchased in physical stores and the appeal process for Paysafecard purchased online.
May 31, 2026
How to Unlock a Paysafecard Blocked for Security Reasons
When using Paysafecard for online payments, some users may experience a problem where the card cannot be used. The payment page may show that the transaction has been blocked for security reasons, even though the card still has a balance.
If this happens, the solution depends on how you purchased the Paysafecard. In general, there are two common situations:
- Paysafecard purchased from a physical store
- Paysafecard purchased online
Below is a step-by-step guide for each situation.
1. Paysafecard Purchased from a Physical Store
If you bought your Paysafecard from a physical store, you should first check whether the full card balance is still available.
Case 1: The Full Balance Is Still on the Card
If the full amount is still available and the card has not been used, you can bring the following items back to the store:
- The Paysafecard
- The purchase receipt
- A screenshot of the payment error, if available
Tell the store staff that the card cannot be used and that the payment failed due to security reasons.
In many cases, if the card balance is complete and you have the original receipt, the store may help you replace the card with a new one.
Case 2: The Card Has Been Partially Used
If the card has already been partially used, for example, the original balance was 100 and 50 has already been spent, the store usually cannot replace the card.
In this situation, you can ask the store whether they can refund the remaining balance to your bank card.
It is recommended to prepare the following information:
- The Paysafecard
- The purchase receipt
- Your bank card information
- A screenshot of the remaining balance
- A screenshot of the payment error
Providing complete information may help the store process your request faster.
2. Paysafecard Purchased Online
If your Paysafecard was purchased online, you usually need to submit an appeal through the Paysafecard customer support page.
Appeal website:
https://customer.cc.at.paysafecard.com/cct/cctool.xhtml?pid=